How are complaints documented?

Complaints are documented by being entered into a complaint web form on the intranet site for tracking. This method allows for a standardized and systematic approach to documenting complaints, ensuring that they are recorded in a consistent manner. Using a web form facilitates easy access, retrieval, and analysis of complaints, making it simpler to track trends and issues over time.

Additionally, this process can help ensure that all necessary information is captured accurately, such as the nature of the complaint, the individual reporting it, and any relevant details that may aid in resolution. This electronic method also often integrates with other systems within the organization, enhancing the efficiency of managing and responding to complaints.

Manual entries in a notebook or storing complaints in emails are less reliable, as they can lead to disorganization and potential loss of important information. Sending every complaint to a regulatory body would also be unnecessary and not practical for internal tracking purposes. Thus, using a web form provides a clear and effective method for handling complaints.