What do URAC's telehealth standards address?

URAC's telehealth standards primarily focus on the quality of care, communication, and technology use in remote services. These standards are designed to ensure that telehealth services are delivered safely and effectively, maintaining a high level of patient care comparable to in-person visits.

The emphasis on quality of care ensures that health providers adhere to best practices, which include accurate diagnosis, treatment protocols, and follow-up care when services are delivered remotely. Communication standards focus on ensuring that interactions between providers and patients are clear, effective, and respectful, enhancing the overall patient experience.

Additionally, technology use in telehealth is critical as it facilitates the delivery of services. The standards provide guidelines for the types of technology used, ensuring that they are reliable and secure to maintain the integrity of healthcare delivery.

While other options like legal compliance and patient confidentiality, cost and efficiency, and patient demographics and accessibility are important aspects of telehealth, they fall under broader regulatory frameworks and considerations that are often addressed separately from URAC's specific telehealth standards.