What does the RMGO receive quarterly?

The RMGO, or Risk Management and Governance Officer, typically requires insights into the organization's risk profile, which includes how complaints are handled. Receiving a summary report of complaints quarterly ensures that the RMGO is informed about potential issues that may pose risks to the organization. This report allows for the monitoring of trends in complaints, identifying areas for improvement, and ensuring compliance with regulations or policies that govern complaint handling. It also aids in strategic decision-making, enabling the RMGO to recommend preventative measures and improvements to the service or product offered by the organization.

While other reports, such as financial reports, inventory management information, or shipping schedules, provide useful data, they may not be as directly relevant to the RMGO's primary responsibilities related to managing risks and governance. The focus on complaint management aligns well with the RMGO’s objective of safeguarding the organization’s reputation and effectively addressing stakeholder concerns.