What should be shown to a URAC reviewer regarding patient complaints?

The best choice is to provide a list of past complaints for the pharmacy. This is essential in demonstrating transparency and accountability in addressing patient issues. A historical record of complaints offers reviewers insight into the types of issues that have arisen, how they were managed, and whether any recurring problems exist. It reflects the pharmacy's response to patient concerns and commitment to improving service quality.

This comprehensive view allows URAC reviewers to assess the effectiveness of the pharmacy's complaint resolution processes. Understanding past complaints can also inform potential areas for improvement and highlight how proactive measures may have been taken to enhance patient safety and satisfaction.

While other options such as a summary report of complaints or trends could provide useful information, the specific request for a list of past complaints aligns directly with demonstrating how the pharmacy handles individual patient issues. Customer satisfaction scores alone do not sufficiently convey the specific nature or resolution of complaints, which is critical for URAC assessments focused on patient care and quality standards.