Which method is used for tracking complaints?

The method of using a complaint web form on the intranet site for tracking complaints is effective because it provides a structured and centralized way to document and manage complaints. This approach allows for easy access and organization of data, ensuring that complaints are recorded consistently and can be reviewed by appropriate personnel.

Moreover, a web form can be designed to guide users through the complaint process, prompting them to provide all necessary details while automatically capturing relevant information in a database. This not only streamlines the process but also enhances accountability and transparency in handling complaints.

In contrast, while formal meetings, telephone records, and email tracking systems can also play a role in managing complaints, none provide the same level of centralized data capture and ease of retrieval as a dedicated complaint web form. Meetings can be sporadic and may not document all details accurately, telephone records depend on the accuracy of notes taken, and email tracking might lead to scattered information that is harder to compile and analyze. Thus, utilizing a complaint web form on the intranet is the most efficient and organized method for tracking complaints effectively.